CJ Ignition

PEXELS flight-mountains-sky-flying-6675

Understand the entire customer journey.
Deliver better customer experiences.

We believe that all decisions related to customer experiences, products, services, technology or business processes, must be made on the basis of a clear understanding of the entire customer journey.

Understand the entire customer journey.
Deliver better customer experiences.

We believe that all decisions related to customer experiences, products, services, technology or business processes, must be made on the basis of a clear understanding of the entire customer journey.

freeimages - india-1-2-1452360

THE FULL JOURNEY
Understand customer needs through understanding the whole journey, not just the parts you (or your clients) are engaged in.

Understand customer needs through understanding the whole journey, not just the parts you (or your clients) are engaged in.

THE FULL JOURNEY

freeimages - india-1-2-1452360 - copy - copy

NEW PERSPECTIVE
Analyse the gap between your customers’ actual experience and the intended experience.

Analyse the gap between your customers’ actual experience and the intended experience

NEW PERSPECTIVE

freeimages - india-1-2-1452360 - copy - copy

NEW OPPORTUNITIES
Generate prioritised ideas and opportunities for innovation and change. New customer experiences, products and services, new commercial models.

Generate prioritised ideas and opportunities for innovation and change. New customer experiences, products and services, new commercial models.

NEW OPPORTUNITIES

freeimages - india-1-2-1452360 - copy - copy - copy

NEW STRATEGY
Develop a strategy your team can believe in and a action plan that they can follow.

Develop a strategy your team can believe in and a action plan that they can follow.

NEW STRATEGY

What Is CJ Ignition?

We help travel companies enhance customer empathy through understanding the entire customer journey. We use a pre-defined end-to-end customer journey framework developed just for the travel industry.

Download presentation: Travel Company Tech Company

THE FRAMEWORK

The complete end-to-end customer journey for travel.
16 travel journey phases (+return, +disruption),
100+ touch points,
800+ companies in travel and travel tech eco-system.

THE EXPERTS

Combined 55 years experience in travel and travel technology. We focus on: Customer experience, loyalty, mobile engagement, travel sales and distribution, revenue management.
(Read more…)

THE PROCESS

Customised to suit your needs.
Our standard: a collaborative workshop process using the customer journey framework.
4-8 weeks engagement, 5-15 days workshop, 6 to 10 key people.

KEY FEATURES

Low risk and quick to deliver.
Structured and effective.
A proven framework.
Outputs you can use to drive real change.
Customised for each client.

Benefits

For Travel Companies

Why Use CJ Ignition? Understand the full journey. Understand customers’ needs through understanding the whole journey, not just the parts you (or your clients) are engaged in. Exclusive focus on …

For Travel Technology Companies

Big picture view of travel and travel tech. Understand commercial needs of buyers. Improve product roadmap and strategy. Stop investing in the wrong features. Differentiate from your competitors. Increase market …

Who we are

We provide consulting, advice and training on: customer experience, travel loyalty programs, mobile engagement, travel sales and distribution, travel eCommerce, revenue management. Experience of every part of the travel industry: airlines, airports, agencies, OTAs, TMCs, GDS, hotel, car rental, destinations, loyalty programs.

Cormac Corrigan

Extensive commercial and technology experience in travel / transportation and retail. Strong track record in leading business and technology innovation, leveraging latest context aware mobile and sensor technologies. Product management leader in self service check-in products, including kiosk, web & mobile check-in for some of the world’s leading airlines. 25 years British Airways: commercial, airport, revenue management, cargo.

Mark Lenahan

21 years experience in every phase of the travel customer journey. Writer, speaker, advisor on: travel retailing, eCommerce, loyalty programs, customer journey and customer experience. Customers included: BA Holidays, Cathay Pacific, LoyaltyOne Airmiles, Asia Miles, Color Line, S7, SNCF, TravelSky, Hainan, China Southern, Four Seasons, Malaysia Airlines, Thai Airways, Star Alliance, Sabre, and American Express.

Contact

For more information or to arrange a call please email info@cjignition.com, or check our individual contact details below:

Cormac Corrigan / London, UK:

+44 (0)7957 813181
  corrigan@cjignition.com
  cor1mac1
  @cor1mac1
  https://uk.linkedin.com/in/cormaccorrigan

Mark Lenahan / Dublin, Ireland:

  +353 (0)86 8055814
  lenahan@cjignition.com
  metl_ireland
  @marklenahan
  http://marklenahan.com
  https://ie.linkedin.com/in/marklen